Terms of Service

Roster is a communications console operated by Pillar Technology LLC ("we", "the operator"). It brings the messaging channels of the people a management team represents — Instagram direct messages, email, calendar, Bluesky messages and booking forms — into one place so that the team can read and answer them.

These terms are the agreement between you and Pillar Technology LLC when you use it. If you do not accept them, do not sign in.

Roster has no public sign-up. It is available to members of the management team that operates it and, while a platform review is in progress, to authorized reviewers who are given a separate code that reaches demonstration data only. You must be at least 18.

Access is granted by a code issued by the operator. Keep it private: anyone holding it can read the correspondence of every person in the workspaces it opens. Do not share it, publish it, or let someone else use it. Tell us at ryan@pillartechnologyllc.com immediately if you think a code has been exposed, and we will replace it.

This is the obligation that matters most, because the accounts in Roster belong to other people.

• An account may only be connected by the person who owns it, or with that person's explicit and informed permission.
• Connections must be made through the platform's own authorization flow, or with a revocable key the owner generated themselves. Never through a shared password — Roster does not accept one and you must not obtain one for this purpose.
• The owner must understand what the team will be able to see and do on their behalf. Section 3 of the Privacy Policy sets that out permission by permission, in plain terms, and exists to be shown to them.
• If an owner withdraws permission, or the working relationship ends, the account must be disconnected promptly.

Roster is a shared desk for human correspondence. You may not use it to:

• send unsolicited messages, marketing blasts, spam, or the same message to many recipients;
• automate replies, or connect it to anything that sends on your behalf;
• reach the data of anyone who has not authorized the connection, or attempt to access a workspace you were not given;
• harass, deceive, or impersonate anyone, or misrepresent who is writing;
• export or repurpose correspondence for anything other than answering it;
• probe, scrape, overload, or reverse-engineer the service or the platforms behind it.

Every message sent through Roster must be written by a person. This is not only our rule — it is what we have told Instagram we do, and breaking it puts the connected accounts at risk.

Roster reaches Instagram, Google, Bluesky and JotForm through their official APIs. Their terms and policies continue to govern the accounts you connect, and nothing here overrides them. If these terms and a platform's terms ever conflict on what you may do with an account, the platform's terms win.

What Roster accesses, stores, protects and deletes is described in the Privacy Policy, which forms part of these terms.

Roster is provided as-is and as-available, without warranties of any kind, express or implied. We do not promise it will be uninterrupted or error-free, and we depend on platforms whose availability and rules are outside our control — including Instagram's reply window, which closes 24 hours after a message arrives and is enforced by Instagram, not by us.

Roster is not a system of record. It does not archive your correspondence; your messages live with the platforms, and you should not rely on Roster to preserve them.

To the fullest extent the law allows, Pillar Technology LLC is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or lost opportunities, arising out of your use of Roster. Nothing in these terms limits liability that cannot lawfully be limited.

We may suspend or withdraw access at any time, with or without notice, particularly if a code has been shared or these terms have been broken. You may stop using Roster at any time, and any account holder may end their connection at any time from their own platform settings. Sections 8, 9 and 12 survive the end of your access.

We may update these terms. The date at the top of this page shows when they last changed, and continuing to use Roster after a change means you accept the revised terms.

These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law rules. The state and federal courts located in Virginia have exclusive jurisdiction over any dispute arising from them.

Questions about these terms go to ryan@pillartechnologyllc.com, which reaches Pillar Technology LLC directly.